A timely report on new product development to customers, enabling customers to benefit from the diversification of products;
A timely manner to customer reported product quality issues, does not result in customer loss due to product quality problems;
For customers reflect the quality problems in the first time to deal with, to minimize the damage;
According to end-users need to guide the proper use of our products;
Regular contact with customers, listen to their customers of this company¡äs products and services, comments and suggestions.
Technology, after-sales service commitment
(1) on-site service
In the prepared installation, commissioning and quality assurance, we will send experienced engineers to the site to provide users with reliable technical services.
¡ñ Installation and commissioning period: to send an engineer or technician to the site to guide the installation and provision of technical services; to provide users with the necessary training to enable users to be proficient to carry out operations; guidance equipment operation tests and inspections, if the test found that due to quality of the equipment problem prevents device performance and original technical deviations from the requirements, the company settled until the meet the requirements.
¡ñ Quality Guarantee period: the dispatch of professional engineering and technical personnel to guide operation and running;
¡ñ During normal operation: According to customer requirements at any time to send personnel to the scene for the customers. Lifelong maintenance services to provide users with only the cost of fees charged components.
(2) technical service and technical information
To ensure the quality, provide on-site installation, commissioning, maintenance and other relevant information. Ensure the timely delivery of the tender under the relevant technical documentation and drawings. To provide users with a complete equipment installation manuals, operation maintenance manuals; for customer satisfaction and qualified mechanical and electrical equipment and first-class technical services. At any time to provide users with detailed technical information on new products.
(3) The service response time
Customer quality complaints, a response within 2 hours; quality and deal with the accident, arrived at the scene within 48 hours. Up until the troubleshooting.